Policies

Bookings: To secure your booking, we request that payments for all appointments are made at time of booking either over the phone or via our website.  If this is not possible at time of booking, all appointments must be paid for a minimum of 48 hours prior to the appointment time. For gift card bookings, provision of the gift card number is required.

 

Cancelations: We value your time, our time and the service that we provide.  Unfortunately the services we offer are not like a physio/chiro/beautician where your appointment might only be 20 minutes – we block out 1.5hours for a 1hour float.  So last minute cancellations cost us dearly if we are unable to re-fill the appointment. Therefore in order to be able to afford to continue operating we must strictly enforce our cancellation policy.  

We do understand that sometimes you are unable to keep your appointment. We ask that you provide us with as much notice as possible when cancelling, however a minimum of 24 hours notice for cancelling or rescheduling of appointments is necessary to avoid cancellation fees.  We welcome you to send someone else along instead rather than incur a cancellation fee.  

For any appointments canceled or rescheduled less than 24 hours before the appointment time and ‘no shows’ a cancellation fee of 100% of the full appointment cost will be charged. For bookings with gift vouchers, the voucher is automatically void. For three or more bookings, a 72 hour notice is required if you wish to change or cancel the booked appointments, otherwise the full service fee for all bookings will apply.

If a client has pre-paid and then needs to cancel, provided we have received adequate notice (24 hours, or 72 hours for bookings of three or more simultaneous services) we will transfer the payment to another date. 

Unfortunately many people who are not genuinely sick use this as a way to avoid cancellation fees simply because they’ve changed their mind or something has come up and their appointment is no longer convenient.   Please understand that by canceling at the last minute, your problem or issue becomes ours.

If you think your circumstances require special consideration, please ask to speak to Janina.

 

Arrival Times: We welcome you to The Float Space 15 minutes prior to your treatment, allowing you time to relax and unwind. Arriving late for a float or service may shorten the length of the service, with full charges applied, so as not to inconvenience other customers.

 

Payments, Fees, Refunds: Payment for Services is required at time of booking prior to providing the Service, or a Visa or Mastercard to hold your appointment. In the latter, the card will not be charged unless you cancel without at least 24 hours notification or do not show for your appointment at all. Acceptable payment methods include cash, direct debit, credit card and EFTPOS. Gift cards must be presented prior to receiving any Service.

The Float Space provides services according to a published price list. By scheduling an appointment with us, you agree to pay the published or agreed-upon price for that service, and all fees and charges incurred in connection with your purchases (incl. any relevant taxes, fees) at the rates in effect when the charges were incurred. You acknowledge that The Float Space reserves the right to charge for Services and to change its fees from time to time in its discretion, upon posting on the Website or otherwise.

Late arrival for any service may shorten the length of the booked session time. You will be responsible for the payment of any applicable fees associated with the booked Service.

Purchased Services and Gift Cards are non-refundable. Please make sure you are ready to commit to discovering what our therapies can do for you before purchasing a multi-pass or membership. Rebooking, exchange or service credit may be provided at our discretion.

 

Gift Cards: Gift cards are valid for 12 months from purchase date unless specified otherwise. Gift cards cannot be refunded or redeemed for cash, and cannot be replaced or refunded if lost or stolen.

 

Memberships: Membership subscriptions are direct debited from your nominated credit card or bank account on a monthly basis and can be canceled anytime after the first 3 months. After we have received official notice in writing please be aware that one more payment will be direct debited from your account prior to the cancellation.

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