We want to thank everyone who has been continuing to support our mission during this temporary pause. Any small act of support means the world to us! Recently, restrictions on remedial massage were lifted and we’re optimistic that we will soon return to offering our other services as well. Below are a few ways you can help, and in turn, how we can help you maintain balance and stay well during these times.
Booking Policy: Payment of the service in advance is required in full to hold a reservation. For gift card bookings, provision of a valid gift card number is required.
Online Bookings: All bookings made online are pre-paid. To purchase a service, clients can create an account by registering their details, selecting an item for purchase and making a booking. Please take note of the individual conditions of each option. Please take care to select the right pricing option for you as our Refund Policy applies to all purchases. If purchasing a multi-service package, please ensure to book in each component of the package individually.
Purchase Policy: By proceeding with a purchase via this website, you understand that ‘Quickpay’ will appear on your bank account statement as the payment reference. Please be aware that the receipt is subject to credit card approval. Additional fees may be charged for each declined transaction due to insufficient funds or invalid credit card details entered.
Refund Policy: All sales are final and non-refundable. We will however allocate your payment to other services, providing the Cancelation Policy terms are met. Product purchases: If for any reason you are unhappy with your product, you can return the item within 7 days of purchase and once received we will refund the price of the item minus a fee for shipping and processing fees.
Cancelation Policy: Our treatments are specialised and a precious resource of health and happiness to many. We reserve your treatment just for you. If you do not make it to your session we are not able to schedule other clients at that time and everyone loses.
We understand things happen and from time to time you will need to reschedule, so we have designed the below cancelation policy to serve all our clients better:
Changing or canceling an appointment:
All pre-paid services are non refundable. For cancelations we require 24 hours notice to cancel a booking. If we don’t receive 24 hours notice, pre-payments will not be refunded or allocated to any other booking. For any appointments that have not been prepaid, the full service fee will be deducted from the provided credit card held on file. If we do receive 24 hours notice, we will allocate any pre-payment to another suitable appointment time.
Changing or canceling a booking of 3 or more appointments:
Bookings of 3 services or more requires full payment minimum 1 week before appointment date. If you need to change or cancel your appointments, you are required to provide 72 hours notice. If we don’t receive 72 hours notice, a 100% cancelation fee will apply. Any pre-payments will not be refunded or allocated to any other booking. If we do receive 24 hours notice, we will allocate any pre-payment to another suitable appointment time.
No Show: If you don’t turn up for your appointment without notifying us, this is considered a No Show. In this instance, the below will apply:
You will forfeit your payment. You will be requested to pay a deposit when next booking an appointment. A treatment will be forfeited if your appointment included a pre-purchased session from a package or membership.
Arrival Times: Arriving late for a float or service may require us to shorten the length of the service, with full charges applied, so as not to inconvenience other customers.
Gift Vouchers: Gift vouchers are valid for 6 months from purchase date.
Acceptance of Terms: Use of the website signifies acceptance of the terms and conditions stipulated on this page and in our Policies, including any revised changes. If you do not agree to this, please refrain from using the Website.